Mad Librarian · Affection X, LLC · Last updated 23 September 2026
If Mad Librarian does not work for you, you can have your money back within 14 days of buying it, for any reason. No need to explain. This is our own promise, on top of any right your local law gives you.
Reply to your Paddle receipt email, or find your order at paddle.net and request a refund there. Paddle.com is the Merchant of Record for our orders and refunds to the payment method you used; the money is usually back with you within five to ten business days, depending on your bank. You can also write to us and we will arrange it.
After 14 days we refund where the law requires it, and where the software has a fault that stops it working for you which we cannot put right within a reasonable time. Write to us first: most problems are quicker to solve than to refund.
The licence for that order ends. Within a day it can no longer be activated or downloaded, and it stops working on the computers it was activated on the next time they check in with our server: usually within a day or two, and within 30 days at most. Please uninstall the app (Windows Settings → Apps → Installed apps → Mad Librarian).
Asking us or Paddle is faster than opening a dispute with your bank: a dispute takes weeks to settle, and the licence ends the same way. If you have already opened one, write to us and we will help sort it out.
support@affection-x.com · Affection X, LLC, a California limited liability company.